Terms of Service for Funded Clients

1. Agreement

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This Services Agreement (“Agreement”) is made between Applied Recovery Co Pty Ltd (ABN 59 646 251 630) trading as Clean Slate Clinic (“Clean Slate Clinic”) and the individual agreeing to these terms (“Client”). This Agreement sets out the terms under which Clean Slate Clinic will provide its services to the Client. These services will be funded by the Client’s Private Health Insurance provider (“Insurer”), subject to the insurance eligibility requirements and conditions outlined in this Agreement.

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By agreeing to this document, the Client confirms acceptance of these Terms of Service, the Privacy Policy accessible here: Clean Slate Clinic Privacy Policy, and any required consents. The Client acknowledges that this is a legally binding document.

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2. Eligibility for Funding and Authorisation to Bill Private Health Insurers

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The Client acknowledges and agrees that payment for the Services provided under this Agreement is contingent upon the Client maintaining:

(a) Active and current membership with their Insurer;

(b) The same level of coverage as at the commencement of treatment; and

(c) All premium payments to the Insurer fully paid and up-to-date throughout the duration of treatment.

In addition, the Client agrees and acknowledges the following:

(i) The Client authorises Clean Slate Clinic to bill their Private Health Insurer directly;

(ii) The Client authorises their Private Health Insurer to pay Clean Slate Clinic directly for eligible benefits;

(iii) The Client acknowledges responsibility for any out-of-pocket or non-covered costs; and

(iv) The Client understands that this consent remains in place for the duration of the 12-month program unless revoked in writing.

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3. Changes to Insurance Status

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The Client must promptly notify Clean Slate Clinic of any changes to their insurance status, including but not limited to: downgrades in coverage, lapses in premium payments, or termination of insurance policy.

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4. Financial Responsibility

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If at any time during the course of the program:

(a) The Client’s insurance coverage lapses, is downgraded, or otherwise becomes ineligible for the level of benefits initially verified;

(b) The Insurer refuses payment for the Services for any reason related to the Client’s coverage or eligibility; or

(c) The Client is no longer covered by the Insurer at the required level;

the Client shall become personally liable for the payment of all fees and charges for Services rendered up to the date of notification by Clean Slate Clinic, and (unless the Client elects to terminate this Agreement within 14 days of that notification) for the remaining fees for Services yet to be delivered under the program. Clean Slate Clinic will provide reasonable written notice and a breakdown of the amount payable on request. Nothing in this clause limits the Client’s rights under the Australian Consumer Law.

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5. No Responsibility for Insurance Matters

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Clean Slate Clinic is not responsible for resolving any disputes between the Client and their Insurer. While Clean Slate Clinic may assist with initial insurance verification, the Client remains solely responsible for understanding their insurance benefits, limitations, and maintaining eligibility throughout treatment.

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6. Cancellation

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(a) If the Client cancels an appointment less than 24 hours before the appointment time or does not attend an appointment, the appointment is forfeit. Additional appointments can be purchased, if required.

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7. Obligations and Warranties

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Clean Slate Clinic warrants that all personnel delivering services are appropriately qualified, trained, and experienced in accordance with Australian healthcare regulations. Services will be provided with due care and in compliance with Clean Slate Clinic’s Privacy Policy and clinical guidelines.

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8. Amendments

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This Agreement may only be amended in writing, agreed by both parties.

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9. Program Description

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The Clean Slate Clinic 12-month program consists of three phases, delivered via one of two clinical pathways (Medicated or Non-Medicated) as determined under Clause 9.1 below.

Phase 1: Assessment & Pathway Determination. First Clinician Appointment, Second Clinician Appointment, and Medical Review. Care package (for Clients on the alcohol pathway), and preparation for the next phase of treatment, over approximately two weeks.

Phase 2: Acute Treatment. Five clinical reviews delivered according to the Client’s clinical pathway:

— Medicated pathway: a structured period of medically supervised home-based withdrawal with daily nursing reviews, followed by a further Medical Review which includes discussion and prescribing of craving-reduction medication (where clinically appropriate).

— Non-Medicated pathway: five clinician transition reviews spaced over a longer period, supporting the Client’s recovery without intensive medicated withdrawal.

Phase 3: Aftercare. Regular clinician reviews tapering from weekly to fortnightly to monthly over the remainder of the 12 months (nine reviews on the Medicated pathway, ten reviews on the Non-Medicated pathway), together with unlimited access to SMART Recovery meetings and online resources.

On completion of Phase 3 (12 months following program commencement) the Client will be discharged from the Clean Slate Clinic program. Additional services can be purchased thereafter.

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9.1 Clinical Pathway Determination

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Following the First Clinician Appointment, the treating clinician will determine the appropriate clinical pathway for the Client (Medicated or Non-Medicated), based on the recommended treatment plan, having regard to the Client’s clinical presentation and recovery needs. Both pathways are part of the same 12-month program, involve the same total number of clinical appointments, and are delivered under this Agreement. The Client acknowledges that the pathway is a clinical decision made in the Client’s best interests by their treating clinician.

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10. Liability, Governing Law & Jurisdiction

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(a) This Agreement is governed by the laws of New South Wales (NSW).

(b) Disputes arising under this Agreement are subject to the exclusive jurisdiction of NSW courts.

(c) Clean Slate Clinic provides services on an ‘as is’ and ‘as available’ basis. While all reasonable efforts are made to deliver safe and effective clinical care, Clean Slate Clinic does not guarantee specific health outcomes.

(d) The Client acknowledges that telehealth services may be affected by technical failures outside Clean Slate Clinic’s control, and Clean Slate Clinic is not liable for service disruptions due to internet failures, software malfunctions, or third-party service interruptions.

(e) To the maximum extent permitted by law, Clean Slate Clinic’s liability for any claim, whether in contract, tort, or otherwise, is limited to the total amount paid for services rendered under this Agreement (whether by the Client or the Insurer).

(f) Nothing in this Agreement is intended to limit the Client’s rights under the Australian Consumer Law. If any provision of this Agreement conflicts with a non-excludable right under Australian Consumer Law, the conflicting provision shall be read down to the minimum extent necessary to comply with the law.

(g) Formal notices under this Agreement must be delivered via email to the registered email address provided by the Client. Notices sent via email will be deemed received 24 hours after transmission unless a failure notification is received. The Client agrees to keep their contact details up to date and notify Clean Slate Clinic of any changes.

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11. Important Client Acknowledgements and Agreement

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(a) The Client acknowledges that this Agreement creates a contingent financial commitment (see Clause 4). Before agreeing, the Client should consider their circumstances and seek independent advice if needed. By agreeing, the Client confirms they understand and agree to these terms.

(b) By agreeing to this Agreement, the Client represents and warrants that they are over 18 years of age, they have the full right, power and authority to agree to and be bound by the terms of this Agreement, and to fully perform all of their obligations under this Agreement.

(c) By agreeing to this Agreement, the Client also acknowledges and agrees to Clean Slate Clinic’s Privacy Policy.

(d) The Client acknowledges that services provided under this Agreement are for their personal use only. The Client may not assign, transfer, or sublicense their rights under this Agreement or share Clean Slate Clinic’s program materials with third parties.

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12. Data & Privacy

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The Client acknowledges that Clean Slate Clinic may collect, store, and use personal information in accordance with its Privacy Policy. The Client authorises Clean Slate Clinic to share clinical, administrative and billing information with the Insurer to the extent necessary for the administration of funding under this Agreement, including verification of eligibility, submission of claims, and resolution of billing queries. Clean Slate Clinic will take reasonable steps to ensure any third party receiving the Client’s data complies with applicable privacy laws and maintains appropriate data security standards.

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