AI assistant privacy notice

This notice explains how Clean Slate Clinic handles your information when you use the AI assistant (chatbot) on our Australian website. It adds to our Privacy Policy, which still applies.

The assistant is run by Applied Recovery Co Pty Ltd (trading as Clean Slate Clinic), ABN 59 646 251 630.

Last updated: 5 November 2026

1. What the assistant is

The assistant is an automated chat tool. It uses artificial intelligence (AI) to answer questions about our programs, costs and funding, and to point you to next steps, such as booking a call. It is not a person and it can make mistakes. It can't give medical advice. For advice about your health, please speak to one of our clinicians or your GP. If you're in immediate danger, call 000.

2. Please don't share personal or health details

You don't need to give the assistant your name, contact details or anything about your health, so please don't. If you'd like to talk about your own situation, please contact our team or book a call.

3. What we collect

The messages you type and the replies the assistant gives.
A random chat ID, made when the page loads. It isn't linked to your name, email or device.
Which of our pages the assistant was on, and technical details about each reply, such as which button it showed and whether our safety check flagged the message.
The date and time.

The assistant doesn't use cookies, and we don't store your IP address with your chats. Your chat is kept in your browser only while the page is open. If the page address includes details such as your name or email (for example, from a link we sent you), the assistant uses them only inside your browser to fill in payment links. They are not sent to us through the assistant.

4. How we use it

To answer your questions.
To check each message for signs of risk, such as suicide, self-harm or a medical emergency, and to show you where to get urgent help if needed.
To check that the assistant's answers are accurate and safe, and to improve them.
To fix problems and keep the service secure.

We don't use your chats for marketing, and we don't use them to make decisions about you.

5. Removing personal details before chats are saved

Before a chat is saved, we automatically remove email addresses, phone numbers, other long numbers (such as Medicare or card numbers) and dates such as dates of birth. This may not catch everything. Names, addresses and health details are not removed, which is another reason not to share them.

6. How long we keep chats

Saved chats are deleted automatically after 90 days. Our technical logs don't include what you typed, and are deleted after 30 days.

7. Who handles your information

Anthropic, PBC (United States) provides the AI model. Your messages are sent to Anthropic to create each reply and to run the safety check. Anthropic processes them for us under contract, may keep them for a limited time for security and misuse checks, and does not use them to train its AI models.
Google Cloud hosts the assistant and stores saved chats and logs in its Sydney data centre.
A small number of authorised Clean Slate staff can read saved chats, to check quality and safety.

We don't sell your information.

8. Sending information overseas

Because Anthropic is based in the United States, your messages are sent overseas when you use the assistant. We take reasonable steps to make sure they are protected, in line with Australian Privacy Principle 8. See section 8 of our Privacy Policy for more.

9. Your choices and rights

Using the assistant is optional. You can contact our team instead at any time.

You can ask to access or correct your information, or make a complaint, as set out in our Privacy Policy. Because chats aren't linked to your name, we may not be able to find a particular chat unless you tell us roughly when you used the assistant and what you asked.

Privacy enquiries: support@cleanslateclinic.com. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.