From day one, you’re matched with a dedicated nurse who stays with you throughout your journey. No repeating your story, no wondering who you’ll speak to next, just one consistent, compassionate clinician who knows you. And if the fit isn’t right? No problem - you can switch anytime.

We begin with your goals. Whether you’re aiming for abstinence or moderation, we co-design a plan that fits your life. We look at what matters most to you - your health, your relationships, your routines - and tailor your care accordingly.

You’ll receive a Clean Slate welcome kit with: evidence-based supplements to reduce risk during detox; a personal breathalyser for tracking your progress; an easy-to-read program guide you can keep on hand.

Your nurse will organise blood and urine tests to give your doctor a clear picture of your health. This helps us identify any medical considerations and build the safest detox plan possible.

Detox week is safest with a trusted support person. We invite them to join one of your preparation appointments so they know what to expect and how to support you - and so they feel supported too.

You’ll receive resources that explain the neuroscience of addiction, how dependence develops, and the role shame and stigma play in holding people back from help.  You’ll also keep a short daily online diary - a gentle reflection tool that helps your team tailor your plan.

Your named doctor oversees every part of your detox plan. You’ll meet with them before detox week for an extended appointment to review your health history, understand how detox will work, and answer any questions.

Your nurse will check in with you every day during detox week to make sure you’re safe, comfortable, and supported. They’ll assess your symptoms and adjust your medication (in consultation with your doctor) to keep withdrawal manageable.

You choose the pharmacy. We brief them before detox starts so they understand their role and are ready to support you. You’ll collect your medication from them daily after your nurse check-in.

After detox week you’ll meet your doctor again to review how you’re feeling, celebrate progress, and discuss next steps. With your consent, they’ll update your GP and talk through whether craving-reduction medication will support your long-term goals.

If you choose to include craving-reduction medication, we’ll prescribe the first three months. After that, we’ll work with your GP to continue prescribing so your care stays local and seamless.

You’ll have regular check-ins with your nurse to celebrate wins, navigate challenges, and adapt your plan as life changes. They’re your consistent point of support and accountability throughout your 11-months of aftercare.

Our evidence-based, facilitated group sessions run every day of the week, including weekends and public holidays. These are safe, non-judgemental spaces to learn, reflect, and connect with others on the same journey.  No labels. No pressure to speak. Just real people supporting one another.

If you hit a tough moment between appointments, you can book a 1-to-1 drop-in with a trained counsellor or nurse for immediate support - practical, emotional, or clinical

Every month we host expert-led sessions on topics that support long-term recovery and wellbeing - from stress management to sensory modulation to boundary setting. Join live or watch the recording later.